The ITIL provides a set of practices for IT Service Management (ITSM). The official books are Crown Copyright (this is a specific type of copyright in the UK, officially defined under the Copyright, Designs and Patents Act 1988) and the acronym ITIL is a registered trademark of the Cabinet Office (again in the UK).
Two of the core parts of ITIL include IT Service Delivery (delivery of an IT service, including SLAs, recovery plans, expense tracking and financial management) and IT Service Support (which includes areas like Incident Management, Problem Management and Change Management).
Two of the core parts of ITIL include IT Service Delivery (delivery of an IT service, including SLAs, recovery plans, expense tracking and financial management) and IT Service Support (which includes areas like Incident Management, Problem Management and Change Management).
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